Everything you want to know, answered clearly.

Register on our registration page and tell us your goal and level (or your child’s age). We assess your level for free and recommend the right course and package.

Yes. Lessons are live online with a teacher and a group, not pre-recorded videos.

Kids and teens groups have 3 to 6 students, and adult groups have 5 to 10. A group only starts once it reaches its minimum: 3 students for kids and 5 for adults.

We send you the lesson schedule and the teacher's name within 7 days of payment, and classes start within 14 days at the latest from the payment date.

In a group you learn with classmates at your level, at a lower price per lesson. In private (1:1) lessons the lesson is just you and the teacher. Absence and guarantee rules differ between the two, and you can see them on the How it works page.

Yes. The level test is completely free, and nothing is deducted for it if you ask for a refund.

Kids courses start from age 4, and our tracks go up to 16 and above.

No. We place your level and start from a suitable point, from zero or from any level.

Yes. The IELTS course covers all four sections: listening, reading, writing and speaking. Business English covers meetings, emails and presentations, and the programme is set around your team.

Group packages start from  97 for one month (8 lessons). Every price in Saudi riyals, by duration and number of lessons, is in the Packages section of each course page.

Yes, with Tabby or Tamara. The subscription price is fixed, with no interest or extra fees for you, and your account is activated right after the payment is accepted.

Visa and Mastercard cards, mada, STC Pay, Apple Pay and bank transfer, plus Tabby and Tamara instalments.

Yes. The longer the package, the lower the price per lesson. The discount reaches 55% on the 12-month group package. See the Packages section for details.

You get a full (100%) cash refund within 7 days of payment as long as you have not started the first lesson, minus only the bank or electronic transfer fee. Every case is listed in the Refund and Postponement Policy.

48 hours or more before the start (after the 7 days): a cash refund minus a 10% administrative and bank fee, or the full amount as learning credit. Less than 48 hours before the start: no cash refund, and the full amount is kept as learning credit for a replacement group.

For groups: if you withdraw after the first lesson and before the second, the lesson is deducted at the original official price with no offers, plus a 10% administrative fee on the remainder, and the rest is refunded in cash. There is no refund after the second lesson.

It is credit kept for you instead of a cash refund. The Academy offers a suitable replacement group within 14 days, and if none is available you get the full amount back in cash immediately. Once you are told about the replacement, you have 14 days to confirm.

If the group cannot start within 14 days, or the start time is changed in a way that does not suit you, you are immediately entitled to a full (100%) cash refund with no administrative deductions, or to convert it into learning credit.

Yes. Seat gifting is available if 50% or more of the lessons remain, and the replacement takes the level test for free.

Excuses for absence are not accepted in the group system. You go back to the lesson recording to follow what you missed, so the plan keeps running with the group.

You must excuse yourself and reschedule at least 6 hours before the lesson, through the official channels. An excuse under 6 hours, or not attending without notice, means the lesson counts as delivered and is deducted from your balance. A documented emergency with an official report is excepted, once.

Yes, depending on the package: the 1-month package has no freeze, the 3-month package gets two weeks (14 days), the 6-month package one month (30 days), and the annual package two months (60 days). A freeze is requested in writing 48 hours ahead and taken as one continuous block. The annual package has a maximum validity of 14 months.

By default we move you for free to an equivalent group at the same level and time. If all the remaining students agree in writing to continue as a mini group, only 25% is added to the value of the remaining lessons for each student.

If you meet the conditions: attending 90% of lessons, submitting 80% of the homework, keeping the camera on throughout the lesson and taking the final test on time, you can repeat the level for free. Details are on the Why Wella Academy page.

Yes. Turning the camera on is a learning requirement, to verify the student's identity and participation during the lesson. Technical faults reported to support are excepted, up to two times.

No. Our policy strictly prohibits recording, storing or broadcasting images or videos that show the faces of students or children. Video is limited to closed live viewing during lesson time only.

We collect your name, email and phone number only to provide the service, and we only share your data with service providers or to comply with the law. Details are in the Privacy Policy.

Both test all four skills, but scoring differs: IELTS is scored 0 to 9, TOEFL iBT 0 to 120. The institution you apply to decides which one it accepts.

Cambridge exams by level: KET for A2, PET for B1, FCE for B2, CAE for C1 and CPE for C2. We prepare you with mock tests.

Kids have Starters (Pre A1), Movers (A1) and Flyers (A2), then KET and PET by level.

Yes, we tailor it to your field: programming and IT, medicine, dentistry, pharmacy, nursing, engineering, sales, banking and more.